Frequently asked questions

Once you have approved the quoted total, we send a secure payment link for that exact amount, so you never pay before you know the final figure. Card details are handled by our payment provider and are never stored by us. We confirm every order by email first because we are a six-product operation, not a warehouse — a person checks stock and sizing before you are asked to pay.

Standard delivery takes 3 to 6 business days and is free on orders over $75. Express takes 1 to 2 business days. Orders confirmed before 2pm on a weekday are dispatched the next business day, and we email the tracking link the moment the parcel leaves. Full details are on our Shipping and Returns page.

Our jackets run true to size with a relaxed everyday fit, and our rain boots are sized in EU and also run true. If you are between sizes we suggest sizing down for boots and up for a jacket you want to layer under. Still unsure? Email us your measurements and we will tell you which size we would send.

Water-resistant shrugs off light drizzle. Waterproof, which is what we make, keeps heavy sustained rain out. Our jackets are rated to 30,000 mm hydrostatic head with tape-sealed seams and waterproof zips. If yours ever lets water in, it is covered by the five-year guarantee.

Yes. You have 30 days from delivery to return any item in its original condition, and return postage is on us. Exchanges for a different size usually ship before your return arrives. Email us and we will send the prepaid label the same business day.

Every Solen Unity product is guaranteed against defects in materials and workmanship for five years, except the Nimbus Compact Umbrella frame, which carries two years. If it leaks, a seam fails, a zip breaks or a boot splits, we repair, replace or refund it. It does not cover normal wear and tear or accidental damage. Full details are on the Warranty and Care page.

Machine wash jackets warm on a gentle cycle, tumble dry low, and re-proof every four to six washes so water keeps beading off. Rain boots wipe clean with mild soap and cool water. Our Journal has a full step-by-step re-proofing guide.

We ship internationally. Because we confirm each order by email, we quote you the exact delivery cost and estimate for your destination, along with any import duties that may apply, before you agree to anything. Nothing is charged as a surprise at the end.